Please note due to the handcrafted nature of these products all dimensions quoted are approximate and may vary slightly.
Bulk or Fragile Item
This item is classed as a bulky item and will need specialist handling either by our own transport if within our van area or by other specialist handling companies costs of this are dependent on geographic location and combination of goods and loads. We will advise of a shipping cost for this item to your delivery location.
Delivery is available to selected mainland Britain only within our van delivery areas (does not include Scottish Isles, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland or Southern Ireland where a surcharge is applicable for delivery of any item).
Europe and Worldwide
All other areas in Europe and Worldwide are subject to quotation and various delivery methods. We will contact you directly either by phone or e-mail with regards to costs for delivery to any Worldwide destination.
Please note that we do not deliver on weekends or Bank holidays
Delivery and Time frames
How do we define items for delivery purposes? See below
- Furniture items in stock (Bulky or Fragile)
- Furniture items to order (Bulky or Fragile)
- Non Furniture items in stock
- Non Furniture items to order
- Collection of any item from our showrooms
- Overseas Delivery information
Furniture items in stock (Bulky or Fragile)
In stock items can usually be delivered to selected mainland Britain locations and is expected in 21 days from receipt of order and confirmed payment. We will contact you to confirm delivery
These are labelled as “Bulky Items”. Please see our postcode chart for details of delivery cost. Our standard delivery cost is subject to quotation to locations within our van delivery area. Locations that are outside our van delivery area are subject to quotation for delivery ocassionally via third party carriers and we will contact you by e-mail or telephone to advise of the cost as these often depend on the volume of the item as well as the location.
Furniture items to order (Bulky or Fragile)
Furniture items that are shown as being available to order are subject to our production times or order times from our suppliers. We will advise you shortly after placing your order by e-mail or telephone of the time frame for furniture items. This is usually within 8 - 10 weeks but in the case of special or unique items may take a little longer. If items are out of stock we will advise you as to when we can expect to receive the relevant stocks. We will always endeavour to despatch your orders as soon as possible and will keep in contact with you should there be any changes.
Our standard delivery cost is subject to quotation within our van delivery area. Locations that are outside our van delivery area are subject to quotation for delivery and we will contact you by e-mail or telephone to advise of the cost as these often depend on the volume of the item as well as the location.
Non furniture large / fragile items in stock
Our standard charge is £25 for item/s up to 15kg
Goods will be despatched as soon as possible, subject to stock levels and cleared payment. Postage and Packing will be charged at £25. Small packages will be despatched by Royal Mail or a suitable courier service, but heavier packages (over 15kg) will be despatched by Courier and will require a signature on delivery. Most standard deliveries arrive within 5 working days from when they are released from our warehouse.
Non furniture large / fragile items to order
Our standard charge is £25 for item/s up to 15kg
Non furniture items that are to order are subject to availability from our suppliers. We endeavour to despatch special order items as soon as possible and usually within 21 days. Where this is not possible we will contact you to advise of any delays. Postage and Packing will be charged at £25. Small packages will be despatched by Royal Mail or a suitable courier service, but heavier packages (over 15kg) will be despatched by Courier and will require a signature on delivery. Most standard deliveries arrive within 5 working days.
Small accessory items
Selected smaller items are charged at £11.95 for delivery.
These are selected according to size and weight restrictions from Courier / Delivery companies. Oversized and overweight items are charged accordingly as previously described.
We are able to ship items worldwide. This is dependent on areas, import restrictions of goods and local taxes that are applicable. We will contact you to discuss delivery arrangements and costs for items to most destinations worldwide. Regular services are available to mainland Europe and USA. Other areas are dependent on specialist carrier schedules and rates.
Click and Collect any item from our showrooms (Free)
Any item that is purchased from the website can be collected free of charge from either our Hereford or London showrooms. This can be selected at the order stage should you wish to collect. We will advise you by e-mail when the item is in situ to collect and will arrange for the items to be in your required location for your collection.
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